Legal notice

Seller:
KimonozukI

Representative:
Masayumi Romano

Address:
2-13 Wakaba-cho, Nasushiobara-shi, Tochigi 325-0047, Japan

Phone Number:
0287-62-6164

Email:
kimonozuki33@gmail.com

Pricing and Shipping Fees:
Please refer to the prices displayed on each product page.
Additional charges: In addition to the product price and shipping fee, customs duties, import consumption tax, and other applicable taxes may be incurred. These customs duties and taxes are the responsibility of the customer upon receipt of the product.

Payment Method:
Credit card payments are accepted.

Delivery Time:
Items will be shipped within 3 business days after payment confirmation via credit card.
Please note that delivery times may vary depending on the region, shipping conditions, or peak seasons.

Method of Delivery:
Courier and international courier services.

Return Period:
Within 14 days of product receipt.

Return, Defective Item, Cancellation, and Refund Policy:
On this website, you may return or exchange items for reasons related to your personal preferences.
Please complete the return/exchange request form and send back the product within 14 days of receipt.

For cases such as size mismatch or different image:
Returns are accepted only within 14 days after receipt.
Please submit your request via the return/exchange request form.

Customer-Initiated Returns:
The customer is responsible for the return shipping costs.
Please note that shipping costs incurred by us at the time of delivery cannot be refunded.

【Please Confirm Carefully】
To process a return, the following conditions must be met:

  • The item has not been used or only tried on.
  • No damage, odors, stains, or scratches are present.
  • The item has not been washed or dry cleaned.
  • Hemming or alterations have not been made.
  • Tags, labels, packaging, and accessories are complete.
  • An invoice or receipt is included.

■ If there is a problem with the product:

  • If the delivered product is defective or different from your order, we will promptly handle the return or exchange according to your request.
  • Please fill out the return/exchange request form within 14 days of receipt.
  • After completing the procedures, we will inform you about the return method and related steps.

■ Conditions Where Returns or Exchanges Are Not Accepted:

  • If you do not apply for a return or exchange within 14 days after the product arrives.
  • If the product shows signs of use, damage, or stains.
  • If tags or accessories are lost.
  • If the product is returned by methods other than those specified by us.
  • For products sold under special conditions, such as non-returnable coupons, as indicated on the product or campaign pages.
  • If the order is marked as non-returnable.
  • Items such as underwear, swimwear, accessories, or other products that come into direct contact with the skin, including those that cannot be returned if worn directly on the skin without underwear.